Welcome to Dallas Mercer Consulting
At DMC, we don’t just manage disability claims—we help businesses reduce costs, retain talent and combat absenteeism.
Since 2002, we’ve partnered with over 700 organizations across Canada to simplify the complex world of absence management, workers’ compensation and return to work.
Our entrepreneurial, people-focused approach delivers measurable results—creating healthier, more productive workplaces and minimizing the financial and operational impact of employee absence. If you're looking for a proven partner to help protect your people and your bottom line—let's talk.
Proudly Canadian-Owned and Operated
With offices throughout the country and a team that lives in the communities we serve, DMC brings deep local knowledge and a national perspective to every client relationship.
For over 22 years, we’ve delivered regionally tailored solutions, built strong partnerships, and supported Canadian businesses with trusted, proven service. We understand the diverse needs of industries across our country—and we’re committed to helping them thrive.
Our Core Services
Expert-Driven Solutions
Our highly skilled disability management team brings together allied health professionals and industry experience to deliver innovative, practical solutions.
Our clients benefit from proven best practices drawn from a range of industries and jurisdictions—ensuring every case is approached with expertise, insight and care.
Our multi-disciplinary team includes:
• Certified Disability Managers
• Rehabilitation Specialists
• Nurse Practitioners
• Physiotherapists
• Occupational Therapists
• Social Workers
• Kinesiologists
• Psychological Health Experts
• Lawyers and Appeals Specialists
• Francophone Disability Managers
• Other Allied Health Professionals
Performance You Can Measure
What Sets Us Apart
Tailored, Proactive Approach
At DMC, we don’t believe in one-size-fits-all solutions. Our personalized, proactive approach means every process is customized to meet the specific needs of each client.
Dedicated Disability Manager
At DMC, each client works with one disability manager who oversees every claim from start to finish. We don’t rotate managers or reassign based on complexity. Your manager is your consistent point of contact, backed by the collective expertise of our entire team.
Clear, Consistent Communication
DMC ensures open communication with all key stakeholders—including insurance providers, workers' compensation boards, healthcare professionals, and the ill or injured employee. By keeping everyone informed, we help streamline the claims process and support better outcomes.
Bilingual Services
DMC delivers disability management services in French and English.
Accountability
At DMC, we operate without retainers, billing only for the actual hours worked on your claims. Our detailed invoices serve as mini reports—clearly outlining each claim, actions taken and time spent. It’s full transparency, every step of the way.
Access to a National Network of HCPs
DMC partners with a trusted network of healthcare providers across Canada who align with our belief that return to work is part of recovery.
We Don’t Treat the Worker
While our multidisciplinary team has the expertise, DMC does not provide treatment to workers. This ensures there’s no conflict of interest—allowing us to focus solely on objective, effective claims management.
Return-to-Work Focus
At DMC, we prioritize safe and sustainable return-to-work outcomes—not just cost mitigation. By supporting workers through effective RTW strategies, we naturally drive down costs while promoting recovery and long-term success.
Don’t Take Our Word for It
“Our savings to date, based on past WCB experience, has far exceeded our costs incurred for DMC’s services.”
—Joe Rudderham, Executive Director, Quest Society
“We want to spend our time running our business. Claims management is something that’s very specialized and having it contracted out to someone like DMC is a great solution.”
—Martin Sullivan, CEO and Chairman, Ocean Choice International
“They have a sense of urgency about keeping workers connected to the workplace in RTW programs that is exceptional. I highly recommend you engage DMC.”
—Tina Learmonth, Area Director, Bayshore Home Care Solutions
Start the Conversation
We know that great service is built on trust, consistency and measurable results. That’s what we deliver—every client, every project, every time.
Our solutions are designed to solve real operational challenges, improve compliance, reduce risk, and create lasting value for the businesses we work with. We’re not just a service provider—we’re a partner you can count on.
If you're looking for a reliable, experienced team to support your success—let’s start the conversation.